Order Cancellation and Refund
You can return the product you have received within seven (7) days from the date of delivery without destroying / destroying it or using it. Return the product with a petition or return form, including the product invoice, order number.
Likewise, you can make changes within fifteen (15) days from the delivery date without destroying / destroying the product or using it.
When exchanging and returning, the shipping fee belongs to the customer, the shipments sent with counter payment are not accepted and are not deducted from the balance, no refund or exchange is made. The shipping cost of the products purchased as FREE SHIPPING in Product Returns will be deducted from the product price after the return is approved, and will be transferred to your credit card or account within 3 to 5 business days.
To request a return or change, please send an e-mail to email@example.com or contact us at +90 212 697 99 99 and give an excuse.
The product or products you want to return: Trendsizin.com - Boteks Tekstil İnşaat Gıda Dış Tic. Ltd. Şti. - İnönü Mah. M. Aksoy Cad. No: 79 Sefaköy Küçükçekmece / İSTANBUL.
Open and check the packages that you think are damaged during the shipment in front of the cargo authority you received. If there is any damage to the product, do not take delivery of the product by keeping a report to the courier. Do not forget that after the delivery of the product, you have accepted that the cargo company fully fulfills its duty.
Its original packaging is discarded, used, destroyed, etc. Returns and exchanges of the products in the figure are not accepted.
If the customer will make an exchange or refund, he has to return the product in the condition it was delivered to him, and if there is a deterioration in use or resalability, no return or exchange can be made.
Any opening, deterioration, breakage, destruction, tearing, etc. on the product and its packaging. We cannot take the product as a return or exchange in cases where the situation is detected and the product cannot be returned in the state it was delivered to the customer.
If the customer returns the product or withdraws from the exchange, the product price will be refunded within ten (10) days from the time the returned product reaches us. The product return fee to credit card is made by your bank between 2-4 weeks. During this period, our company does not have any savings.
Money order refunds will be made within 7 business days, Credit Card refunds will be made within 3 business days. Your bank may reflect the refund on your credit card account on the same day. In this situation you need to call the credit-card services of your bank. After the "Canceled" warning appears about your order, the entire amount is refunded to your credit card or the bank you made the transfer from. Refunds made in installment sales are reflected by your bank as a plus balance on your credit card every month.